Effective Date: [June 4, 2025]
RoaRepairs (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, https://roarepairs.com.
1. Information We Collect
We may collect the following types of information:
Personal Information – such as your name, email address, phone number, and any message you send when you fill out our contact form or request a callback.
Call Recordings – calls made to our support or dispatch center may be recorded for quality assurance and training purposes.
2. How We Use Your Information
We use your information to:
Contact you regarding your inquiry or service request.
Improve the performance, design, and usability of our website.
We do not sell your personal information to any third parties.
3. Cookies
We use cookies to improve website functionality and understand how visitors use our site. You may disable cookies through your browser settings, but some features may not function correctly.
4. Data Sharing
We may share your information only when necessary to:
Comply with legal or regulatory obligations.
Protect the rights or safety of RoaRepairs, our customers, or others.
Work with trusted service providers (such as website hosting or analytics), under confidentiality agreements.
5. Data Security
We implement industry-standard security measures to safeguard your data. However, no internet transmission or storage system is guaranteed to be 100% secure.
6. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Request access to or deletion of your personal information.
Know what categories of personal data we collect.
Opt-out of the sale of your personal information (Note: We do not sell data).
To exercise these rights, please contact us using the information below.
7. Third-Party Links
Our website may include links to external websites. RoaRepairs is not responsible for the privacy practices or content of those third-party sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date”.
9. SMS Messaging Disclosure
By providing your phone number and opting in to receive SMS communications from RoaRepairs, you agree to the following:
Consent to Receive Messages: You consent to receive SMS messages from RoaRepairs regarding our services, scheduling, updates, and promotions.
No Sharing of Personal Information: Your personal information, including your phone number, will not be shared with third parties for marketing purposes.
Message Frequency: Message frequency may vary depending on your interaction with us. You may receive several messages per month.
Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying STOP. Additional keywords such as CANCEL or UNSUBSCRIBE may also be supported.
Help Instructions: For assistance or more information, reply HELP.
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.
If you have any questions regarding our SMS practices, please contact us.
10. Contact Us
For questions or requests related to this Privacy Policy, you can contact us at:
Email: roarepairs@gmail.com
Phone: (224) 269-5328